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Programme Terms and Client Agreement

Vaginismus-Free Full Support Programme

The Vaginismus-Free Programme is designed to give you the knowledge, skills and guidance needed to overcome vaginismus. The best results are achieved when clients engage fully with the programme and consistently apply what they learn. This document explains what you can expect from us, and what we ask of you in return.

Sessions

Your coaching sessions should normally be used within 12 months of joining the programme unless otherwise agreed. Unused sessions remaining after this period will normally be forfeited unless an alternative arrangement has been agreed in advance.

Appointments are usually weekly and can be block-booked at the same time or arranged individually with your Coach.

Fees and Payments

The fee covers the programme for one person and includes the agreed number of 1-2-1 coaching sessions together with full access to the online programme. Payment can be made either in full or by instalments.

Payment is due as soon as the first session is confirmed, whether that is for the full amount, or the first instalment.

Instalment payments remain payable even if you choose not to continue with the programme.

Session cancellations

Cancellations within 24 hours of your appointment time will be regarded as one of your allotted sessions. Genuine emergencies and sudden illness will, of course, be considered sympathetically.

You may book an extra session to compensate for the missed one, but this will be charged at full session price.

Refunds

If you decide to discontinue the programme after purchase, any refund will be considered on a case-by-case basis and will take into account the programme materials accessed, coaching sessions attended, support provided, and the length of time you have been enrolled.

Once a refund has been processed, access to all programme materials will be removed.

What our Coaches expect of you

As a Vaginismus-Free Programme client, you agree to;

  1. Arrive at sessions on time with any other agreed materials.
  2. Your coaching sessions are intended to help you consolidate what you've learned, discuss your progress and overcome any difficulties you've encountered. For this reason, you should complete the agreed programme work before each session. If you attend without doing so, your Coach may cancel or postpone that session.
  3. Study the programme each week as instructed by your Coach, making real efforts to absorb as much as you can within it.
  4. Dedicate yourself to embedding the Programme into your life - including doing at least 30 minutes of study on most days.
  5. Complete all of the reading and actions from the workbook and any other tasks as set by your Coach each week.
    This is a very practical programme, and your progress will depend largely on how consistently you apply what you learn.
  6. Engage fully with the programme. Your Coach will guide and support you throughout, but the responsibility for putting what you learn into practice rests with you.
  7. Our Coaches are there to advise/guide you, but the responsibility to do the work is entirely yours! If, despite repeated discussion and support, you choose not to engage with the programme or repeatedly fail to complete the agreed work, we reserve the right to end coaching sessions. In these circumstances, fees already paid are non-refundable.
  8. Contact your Coach in between sessions if you have important questions or if you are struggling.

What you can expect from your Coach

Our Coaches agree to:

  1. Attend sessions online as arranged.
  2. Respond to relevant questions and enquiries in between sessions via email or telephone within a reasonable time frame. Whilst our Coaches are always willing to help and to respond to queries outside of the sessions, we cannot reasonably expect our Coaches to respond regularly to an unusually high volume of communication, especially in the evenings or at weekends. We recommend discussing your difficulties with your Coach directly if this becomes the case.
  3. Behave in an appropriate, sensitive and understanding nature at all times, and to keep all elements of your sessions confidential. Your information will remain confidential except where disclosure is required by law or where there are concerns about your safety or the safety of others.
  4. Support, guide and mentor you through every aspect of the Programme, and to help you to overcome obstacles and hurdles along the way.
  5. Help you to understand all of the components of the Programme and show you how to implement them to maximum effect, using online, video, research and other learning resources where appropriate to further your understanding.
  6. Coaches cannot provide crisis support or emergency mental health services.

Disclosure of Personal Information

All client details, notes, and correspondence are stored securely according to UK GDPR and Data Protection legislation. Our full Privacy Statement - which includes our terms and conditions on data protection and confidentiality – can be viewed on our website here.

Difficulties

If you are experiencing any difficulties completing the Programme, please discuss them with your Coach.

Medical Responsibility

The Vaginismus-Free Programme is educational and coaching-based. It is not intended to replace medical advice, diagnosis or treatment. If you have symptoms that concern you, or any new medical issues arise during the programme, you should seek advice from your GP or other appropriate healthcare professional.

Results

Every client is different. Although the programme has an excellent success rate, individual results cannot be guaranteed. Success depends on many factors, including consistent engagement with the programme and a willingness to apply what is taught over time.

Online Access

Access to the online programme is for your personal use only. However, your partner is welcome to access the programme to support you throughout your journey. The programme must not be shared with anyone else, nor may any content be copied, reproduced or distributed without our permission.

Client Declaration

By paying for the programme I am declaring that I agree that:

  • I am committed to giving myself the best possible opportunity to overcome vaginismus, and I accept that meaningful change takes time, patience and consistent effort.
  • I will engage fully with the programme and make a genuine effort to implement what I learn.
  • I have read and agree to the Programme Terms and understand what is expected of both myself and my Coach.